Support
Help with your fireplace
Contact your dealer first
Your dealer knows your situation and can help you quickest with questions, faults or maintenance. No longer sure which dealer you bought your fireplace from? Then we are happy to point you in the right direction.
Service & warranty
Care that goes beyond the purchase
An Element4 fireplace is built to last for years. That is why every product is backed by an extensive network of skilled dealers, supported by our service team. So you can count on expert help, long after the installation.
Do you have questions about maintenance, warranty or a possible fault? Then first contact the dealer where you bought your fireplace — they know your situation best. If you cannot solve it together, we are here for you.